HSTOL Privacy Policy

Protecting your privacy

We are committed to providing you with the highest levels of customer service. This includes protecting your privacy.
Set out below is information that we are required to communicate to our customers. We recommend that you keep this information for future reference.

Your personal information

Personal information held by us may include your name, current and previous addresses, telephone or mobile phone number, email address, bank account or credit card details, occupation, username or password.

How we collect personal information

We collect personal information in a number of ways, including:

directly from you, for example, when you provide information by phone, in application forms or other agreements, or when you submit your personal details through our website, expression of interest form.
from third parties such as our related companies, credit reporting agencies or your representatives;
from the organisations identified under 'When we disclose your personal information';
from our own records of how you use your HSTOL services;

How we use your personal information

Your personal information may be used to:

verify your identity;
assist you to subscribe to our services;
provide the services you require;
administer and manage those services, including charging, billing and collecting debts;
inform you of ways the services provided to you could be improved;
conduct appropriate checks for credit-worthiness and for fraud;
research and develop our services;
gain an understanding of your information and communication needs in order for us to provide you with a better service; and
maintain and develop our business systems and infrastructure, including testing and upgrading of these systems.

Also, your personal information is collected so that we can promote and market services to you (including by way of direct mail, telemarketing, email, SMS and MMS messages). This is to keep you informed of products, services and special offers and may continue after you cease acquiring services from us. If you do not wish us to contact you to promote and market products, services and special offers to you, please call HSTOL.

When we disclose your personal information

In order to deliver the services you require, we may disclose your personal information to organisations outside of HSTOL. Your personal information is disclosed to these organisations only in relation to us providing our services to you.

These organisations carry out our:

customer enquiries;
mailing operations;
billing and debt-recovery functions;
information technology services;
installation, maintenance and repair services;
marketing, telemarketing and door-knocking services;
market research; and
website usage analysis.

We take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

In addition, we may disclose your personal information to:

your authorised representatives or your legal advisers (e.g. when requested by you to do so);
credit-reporting and fraud-checking agencies;
credit providers (for credit related purposes such as credit-worthiness, credit rating, credit provision and financing);
our professional advisers, including our accountants, auditors and lawyers;
government and regulatory authorities and other organisations, as required or authorised by law.